Ethiopian Medical Excellence, American Practice Efficiency
HIPAA-certified virtual assistants trained from Ethiopia's top medical graduates — specialty-matched to your practice at roughly half the cost. Your business hours, their daytime.
Selamawit T.
AvailableMedical Scribe
Cardiology + Internal Medicine
Dawit M.
AvailablePrior Authorization Specialist
Multi-Specialty + Surgical
Hanna G.
AvailableEligibility & Scheduling
Family Medicine + Dermatology
12+
Specialties supported
50%
Lower staffing cost
2 wks
Supervised onboarding
1 in 10
Applicants accepted
Fluent in the systems your practice already runs
From first call to fully onboarded in weeks
Tell us what your practice needs
Share your specialty, workflows, and the tasks you want off your team's plate. We build a role around it.
Meet your matched VA on a video call
Interview your matched assistant and see the fit for yourself before you commit to anything.
Two-week supervised onboarding
Your VA trains inside your own systems with supervision, so they're productive from week one.
Everything your front and back office needs
Appointment Scheduling
Keep your calendar full and accurate. Your VA books, confirms, and reschedules while reducing no-shows.
Insurance Eligibility Verification
Verify coverage and benefits before every visit. Fewer surprises at the front desk and cleaner claims.
Prior Authorization Support
Submit and track prior auths end to end. Your VA understands the clinical context behind each request.
Chart Preparation
Charts ready before the patient arrives. Labs, imaging, and history organized for an efficient visit.
Fax & Inbox Management
Tame the fax line and shared inboxes. Messages triaged, routed, and actioned the same day.
Patient Communication
Warm, professional patient outreach for reminders, follow-ups, and portal messages in your voice. Bilingual English-Amharic when needed.
Bilingual Support
Bridge language gaps with English-speaking VAs who also bring Amharic fluency. Useful for patient families, staff coordination, and clear documentation.
A genuinely different kind of VA
Medical knowledge
Our VAs are medical graduates who understand why the doctor ordered the test — not generic call-center staff.
The time zone advantage
Ethiopia is 7–8 hours ahead of US Eastern time, so our staff work your morning during their afternoon. No exhausted night shifts.
Bilingual & culturally fluent
English-first communication with Amharic fluency when it helps. Our VAs can navigate patient families, staff requests, and multicultural contexts with ease.
Rigorous selection
Fewer than 1 in 10 applicants pass our English, typing, and reliability screening before training even begins.
Built for HIPAA from day one
Business Associate Agreement
A signed BAA with every client, before any work begins.
Annual HIPAA certification
Every VA is HIPAA certified and recertified every year.
Work inside your systems
All work is performed inside your own systems, so patient data never leaves your environment.
Cyber liability insured
We carry cyber liability insurance for added peace of mind.
Built by IMGs inside the US healthcare system
Ethiopian-American international medical graduates, united by firsthand experience across different departments of American healthcare.
We know the pressure on US practices because we work within the system. We also know the depth of Ethiopia's medical talent. MedAssist brings those perspectives together to prepare clinically fluent VAs who become trusted members of each practice team.
Read our storyWhat practices tell us
Our prior auth backlog disappeared within a month. It genuinely feels like we hired an in-house coordinator.
Practice Administrator
Cardiology Group
The medical background is the difference. Our VA understands the charts instead of just copying fields.
Office Manager
Family Medicine
Scheduling and eligibility run themselves now. Our front desk finally has time for patients in the room.
Physician Owner
Orthopedics
Get your first month at 50% off as a founding client
Book a consultation and meet your matched medical VA before you commit.
Book a Consultation